Processing delays for Marketing Preferences workflows

Incident Report for Ketch

Resolved

This incident has been resolved.

Posted Dec 10, 2025 - 15:58 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 09, 2025 - 15:39 PST

Monitoring

Summary
We are experiencing processing delays in Marketing Preferences workflows due to unusually high orchestration load. This is causing some subscription updates to be delayed or time out instead of processing within the usual window.

Impact
- A subset of Marketing Preferences workflows (including some customer webhooks) did not complete within expected timeframes.
- No data has been lost; all incoming events are safely stored, but some have not yet been orchestrated to downstream destinations.

No action is required. If you rely on webhooks or downstream reporting from Marketing Preferences, you may see a burst of historical events as we work through the backlog.

Posted Dec 05, 2025 - 00:26 PST

This incident affected: Marketing Preferences (Marketing Preferences (US)).