Ketch

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Console Operational
90 days ago
100.0 % uptime
Today
Ketch Application Console (US) Operational
90 days ago
100.0 % uptime
Today
Ketch Application Console (EU) Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
Privacy Portal Operational
90 days ago
100.0 % uptime
Today
Privacy Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Privacy Portal (US) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
API (US) Operational
90 days ago
99.99 % uptime
Today
API (EU) Operational
90 days ago
100.0 % uptime
Today
Transponder API (US) Operational
90 days ago
100.0 % uptime
Today
Transponder API (EU) Operational
90 days ago
100.0 % uptime
Today
Marketing Preferences Operational
90 days ago
100.0 % uptime
Today
Marketing Preferences (EU) Operational
90 days ago
100.0 % uptime
Today
Marketing Preferences (US) Operational
90 days ago
100.0 % uptime
Today
Consent Experience Operational
90 days ago
100.0 % uptime
Today
Marketing Preferences Operational
90 days ago
100.0 % uptime
Today
Package Repository Operational
90 days ago
100.0 % uptime
Today
Ketch Website Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Processing delays for Marketing Preferences workflows
Resolved - This incident has been resolved.
Dec 10, 15:58 PST
Update - We are continuing to monitor for any further issues.
Dec 9, 15:39 PST
Monitoring - Summary
We are experiencing processing delays in Marketing Preferences workflows due to unusually high orchestration load. This is causing some subscription updates to be delayed or time out instead of processing within the usual window.

Impact
- A subset of Marketing Preferences workflows (including some customer webhooks) did not complete within expected timeframes.
- No data has been lost; all incoming events are safely stored, but some have not yet been orchestrated to downstream destinations.

No action is required. If you rely on webhooks or downstream reporting from Marketing Preferences, you may see a burst of historical events as we work through the backlog.
Dec 5, 00:26 PST
Dec 9, 2025
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Elevated API Errors
Resolved - Between 1:40-1:57 PM and 2:13-2:28 PM Pacific, the Ketch API in the US region experienced intermittent errors due to an upstream vendor incident. We worked directly with the vendor to identify and resolve the root cause. The issue has been fully mitigated and service is operating normally.
Dec 3, 13:40 PST
Dec 2, 2025

No incidents reported.

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